The Ministry of Consumer Protection (MPC) in Luxembourg is responsible for protecting the rights of consumers and ensuring that they are protected from unfair commercial practices and dangerous products. It monitors compliance with consumer protection laws and provides support and information on a wide range of consumer issues. The aim of the Ministry is to ensure a fair and transparent market environment and to protect the interests of consumers.
FAQ consumers
One of the key features on the MPC website is the FAQ section, which addresses common consumer concerns, such as ‘lack of conformity’ and guarantees for second-hand cars.
My task was to transform this content into engaging and easily understandable social media carousels. I maintained a consistent visual style to simplify complex information for a wider audience. Over two months, I designed 19 carousels, divided into two phases to maximize audience engagement and ensure effective communication of the topics covered.
New Consumer Rights
My brief was to design the graphics for an animation illustrating the new law extending the statutory guarantee of conformity to digital content and services. I took into account the Department's existing visual brand guidelines and designed the animation to be clear and understandable about the services affected and when the guarantee would come into force.
Animation ↓
Last but not least...
Merry Christmas!
Credits: Neon Internet Team, Patricia Prosperi & Julie Wieland
